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Returns & Exchanges

Please allow 30 days to process all returns/exchanges.

At Alphapals, your satisfaction is of utmost importance to us. If you are not happy with your Alphapals purchase, we will gladly refund, exchange or replace it, if returned within 30 days of purchase. All returns and exchanges must be new and unused, unaltered, free from odor and dirt, and in its original item packaging with the company hang tags still attached. Gift items may be exchanged only. In the event that an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply. Shipping and handling charges are not refundable.

How To Return Or Exchange An Item(s) That I Purchased From Alphapals.com

To return Alphapals products purchased online, please contact us via email at info@alphapals.com.

Once your request has been approved, a prepaid shipping label will be emailed to you within 24 hours of completing the form.

We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund. Alphapals is not liable for any lost, stolen, or damaged packages.

How Will I Know When You Have Received My Return/ Exchange

  • We process all returns & exchanges within 30 business days of receiving the package. We will refund the cost of the item(s) and any applicable sales tax (sorry, no shipping costs will be refunded unless we sent the wrong item or the item was defective.)

  • Refunds will be issued in the original form of payment within 14 days of receiving the item and processing the return. If the original form of payment is no longer valid, or if the order was a gift, you'll be issued an Alphapals store credit.

In the event that an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply.

If you have any questions regarding our Return & Exchange Policy, please email us at info@alphapals.com. Please allow up to 5 business days for a response.